Small business owners need marketing methods that are affordable, reliable, and easy to use. What better way to do that than with a system that works together with itself? A unified communications system is one that incorporates multiple modes of communication into a single platform that makes communication easy.
WHAT IS UNIFIED COMMUNICATIONS?
Unified Communication allows an individual to send a message on one medium and receive the same communication on another medium. For example, one can receive a voicemail message and choose to access it through e-mail or a cell phone.
Whether you like it or not, communication is the lifeblood of your business, and it lives or dies by how well you communicate with your clients and with your team. A Unified communication system allows you to run your entire customer communications from one place. – Place and Receive Calls – Send and Receive Texts – See who’s calling – Read voicemail transcriptions – Hear call recordings – Get faxes – Link to Emails
This saves you time and money. It puts your phone system to work for you so you can focus on your business. Plus it helps you look more established and credible, so you can win more customers and enter new markets.
Always have a professional and memorable first impression
First impressions matter. A customer’s first impression of your business is vital to the success of getting business and more importantly, repeat business from that customer. We have to ensure that the first experience is always increible. That is why it is so important that the first impression always goes smoothly. Think about incoming calls: If you don’t answer the phone, you will likely lose that business. Also consider how you answer the phone, accepting a call while agitated can turn a customer off from wanting to come into the store or do business with you.
Give your customers the attention they deserve
Having a system in place that can ensure a customer always receives the attention they deserve is beneficial to helping your bottom line and maintaining brand identity. A unified communication solution can provide just that, getting the call to the person who needs to answer, helping a customer to schedule an appointment, or answering any questions, all without having to worry about payrolling another employee or the risk of getting a mediocre receptionist.
Never get stuck in an automated system again
While we love the human interaction that comes with a receptionist or assistant, it may not always be affordable or beneficial to have one. At the same time, nobody should be stuck in a call with a robot that isn’t helping. That is why a call routing service is useful to get the call where it needs to go quickly, unless it doesn’t need your attention, like with scheduling, or FAQ’s like hours and menu etc.
No more voicemail navigation
Checking your voicemail is annoying. If you’re on a phone, it is a long and complicated process and doing it on your computer is also annoying and adds more steps to giving them a call or text back. Voicemail transcription makes everything simple and way easier. Just check your email or text messages and read the transcription to gather the information you need in just a few seconds.
Easily search for and filter messages
Get the information you are looking for, whether it’s a name or a number, by searching your inbox instead of wasting time listening to voicemails or trying to remember the date and time you got that call.
Never worry about a full voicemail ever again
With unlimited storage in your inbox (and with some services, your voicemail too) you won’t ever have to worry about losing business because your customer couldn’t leave a message.
Most businesses don’t have a fax machine in-house, they’re old technology that is becoming more and more outdated, with fewer and fewer clients and businesses using them consistently. Save time, space, and paper having those faxable documents sent to your email address in PDF format. That is the purpose of unified communications, receiving a message via one medium and responding with another. Not to mention that it is significantly easier to search through your inbox than it is a box of faxes.
TEXT MESSAGE MARKETING
Part of the draw for a unified communication solution is that it provides you with many tools for staying in contact with the customers that want to see you succeed and grow. Text message marketing is one of those tools. Boasting some important benefits such as:
Increased foot traffic
Increased offer redemption
Heightened brand awareness
Strengthened customer engagement
Small business customers utilize text message marketing in a number of ways. To name just a few, they take advantage of the following features: scheduled sending, birthday rewards, text to win contests, social media integration, age verification, email capture, and email integration.
WHY CHOOSE SMS? SMS Marketing (Text Message Marketing) Is a tool with instant large reach, boasting high conversion and even higher open rates that is flexible and reliable, going to the people who want to give you their money. It just makes sense…
Everyone can receive texts, immediately.
Over 90% of all texts are read within the first 5 minutes.
The average American looks at their cell phone 150+ times a day.
70% of Americans want to receive mobile offers from their favorite businesses.
It’s perfect for the business owner on a budget. At just pennies per text, it’s cost effective.
HOW DOES IT WORK? To begin, you will choose a keyword, whenever a customer texts that keyword to your phone number they “opt-in” to your marketing list. This will allow you to send them a message in the future. There are best practices that are associated with doing this, such as setting expectations for frequency and the content of messages sent as well as the legally required information on texting STOP to be opted out of any lists that you are on. Once you have this setup there are many ways to market this keyword to get more traffic to the texting list and by extension to your website or storefront.
FREE EMERGENCY SERVICE!
Effective immediately, this special support package will be provided FREE, with no strings attached, and no credit cards required throughout the duration of the pandemic. There’s no doubt that SMS marketing is a standalone technique for any business. With an open rate that soars above 90%, and an affordable, low monthly cost; this tactic will please any small business owner on a limited budget. Don’t delay your small business progress. Hop on the texting bandwagon and sign up for your free plan today.